RETURN & REFUND POLICY
Thanks for shopping at Areendelle.
Your satisfaction is our #1 priority. Therefore, we would do everything in our ability to satisfy your shopping experience in our online shop.
We do not accept returns unless there is a defect with the product. In the rare event that an order is shipped with a defect or damaged, we will offer a replacement if the defect is reported within 7 days after receiving the item along with a photo proof of the defect.
- You have 30 calendar days to return an item from the date you received it.
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- Your item must be in the original packaging.
- Your item needs to have the receipt or proof of purchase.
- If you did not receive the product within the guaranteed time (45 days excluding 1-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- We will not refund any customer whose order is not received because the shipping address provided during the checkout procedure was inaccurate or incomplete unless that order is classified as undeliverable and returned to us.
- Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
- If your return is approved, we will initiate a refund to your credit card (or original method of payment).
- You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
- If you have any questions on how to return your item to us, contact us.